Privacy Policy

It is our – UpDown Software LLC, policy to respect your privacy regarding any information we may collect while operating our App – WeightHawk. This Privacy Policy applies to (hereinafter, "us", "we", or WeightHawk or UpDown Software LLC). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the App. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our App, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy, together with the Terms and conditions set forth the general rules and policies governing your use of our App and service. Depending on your activities when visiting our App, you may be required to agree to additional terms and conditions.

We undertake to preserve the confidentiality of all information you provide to us and the fact that such information is protected under relevant Data protection Policies/Acts.

Data Management

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows

Your identity includes information such as first name, last name, title, date of birth, height, weight, BMI and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Your financial data includes information such as your payment card details.

Transaction data includes details about payments or communications to and from you, purchases or subscriptions made by you, and information about our services you have purchased from us.

Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this App.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services, your interests, preferences, and feedback and survey responses.

Information we process because we have a contractual obligation with you

When you use our service, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. verify your identity for security purposes
  2. provide you with our services
  3. grant you access to the App
  4. make payments for our premium subscription service
  5. provide you with suggestions and advice about the App, our services and how to obtain the most from using our App.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact information provided on the App. However, please note that if you use any of our services which require you to provide personal information, deleting your records with us may mean that you will need to resubmit it to continue using such services.

Disclosure of Information

UpDown Software LLC may disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UpDown Software LLC’s behalf or to provide services available on the App, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your state or country; by using the App, you consent to the transfer of such information to them. UpDown Software LLC will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UpDown Software LLC may also disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental request, or UpDown Software LLC believes in good faith that disclosure is reasonably necessary to protect the property or rights of UpDown Software LLC, third parties or the public at large.

If you are a registered user of WeightHawk and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with UpDown Software LLC and other health information. We shall keep this type of email to a minimum.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you ask us to provide you more information about our business, including our services, you provide your consent to us to process such information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting us on the contact information provided on the App. However, if you do so, you may not be able to use our App or our services further.

Information relating to your method of payment

We do not store information about your debit or credit card or other means of payment when you use it to pay for our subscription service. Notwithstanding the foregoing, we may store payment information [at your request] in order to make repeat purchase easier next time you wish you to subscribe to a service.

We take the following measures to protect your payment information:

  1. We keep your payment information encrypted on trusted server(s).
  2. We do not keep all your payment information so as: a) to prevent the possibility of duplicating a transaction without a new instruction from you; b) to prevent any other third party from carrying out a transaction without your consent

We delete your payment information upon your request or when a credit or debit card expires.

Opt Out

We offer you choices when we ask for personal information, whenever reasonably possible. UpDown Software LLC provides you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of this by contacting us on the contact information provided on the App. By providing information to UpDown Software LLC, you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy.

Privacy Policy Changes

Although most changes are likely to be minor, UpDown Software LLC may change its Privacy Policy from time to time, and in UpDown Software LLC’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this App after any change in this Privacy Policy will constitute your acceptance of such change.


The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Governing Law

These Terms and Conditions and the relationship between you and shall be governed by and construed in accordance with the laws in the state of New York, U.S.A and you agree to submit to the exclusive jurisdiction of the courts in such state.

Breach of “Privacy”

Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by UpDown Software LLC.

How to Contact Us

If you have any questions about out company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on the contact information provided on the App.

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